Luke Medical Clinic - Mt Holly, North Carolina

Tony K.

I think it's a very good place to go everyone from the top to the bottom are very nice and do a good job. It takes a good team to make it work and they are a very good team. I have been going there for 15 years plus and I will continue to keep going there. I give them a four out of five. Because it doesn't matter what business you're in there's always room for improvement. It's a great doctor to go to and they really deserve a 5 + I give them a four because there's always room for improvement I think it's one of the best doctors to go see. Every one of the does a very good job keep up the good work.

Joyce H.

I would not recommend this practice. Since my doctor retired it has been hard trying to find a physician that actual looks into what their patient is saying. And treats them with respect I've come to realize some people go in the medical field for the wrong reasons, no longer care about people, and terrible beside manners. My visit today was unproductive and did not get treated for the reason I came. When I got home I called and cancelled any future appointments the receptionist was rude and dismissive. Unbelievable 🙄

Rene W.

I loove this medical office! Everyone is so kind.. and professional. We are new to the area...and they were a God send. We especially love our PA Shelby Fields.. she is awesome! Very knowlegeable and proficient!

Gage P.

My mom works here I heard alot good stuff her Jessica hardin

Ross M.

The only reason I am giving two stars is the Doctors at Luke medical are wonderful. But their office staff are very disrespectful and rude. Totally disorganized and flat out unprofessional. I received not only a call with a voice mail left to please contact the office for my results, but also a text message. when I contact Luke medical, I was told this was in error my results were not ready and that the automated system sent it by mistake, and they have been having issues with it. I explained to the women I also received a voice message on my home number, and she told me no one from the office called me and that the results weren’t ready. Now between billing issues, computer glitches and phone issues I told the women I’m not sure what’s going on, but these are starting to become an issue she told me LOOK SIR we are trying to correct them, but it will take some time. Ya. Not sure I want to waist anymore of mine with staff like this. Waiting for a call back from the Doctor and will determine if I want to continue with the Practice. Sad to see how this office has deteriorated over the years.

Mathew T.

I have been going here for years, and though I have dealt with Dr. Glass a few times that have been positive, most of my dealing are with Krystal. Caring, insightful and compassionate are my first descriptors for her. Although she's seeing other patients, when she's dealing with me, I feel like I have her undivided attention and I'm not an afterthought or a check. Absolutely recommend her. Staff there are always pleasant and I appreciate their efforts too!

Courtney B.

I am giving a 1 star not because of the care received (Christina and Mackenzie are excellent) but for the office staff and lack of accountability. I have had consistent issues with getting referrals submitted, to the point that if I don't babysit the office and call up there multiple times a week, my referrals do not get submitted and am having to wait months on a resolution. Because of their lack of accountability and negligence, I am now stuck with a bill from another office due to a referral that was forgotten about for a month. How is it that, as a patient, I can't trust that when I ask for a referral, it actually gets done. Not to mention, when I complain to the manager, her excuse is "oh we just lost an MA, we are behind on paperwork." Their lack of being able to keep their staff as well as their high turnover is impacting patient care negatively. If it weren't for them being the only office to accept the highly specific insurance we have, we'd run for the hills to a new office. Nothing but issues from the office staff since joining as a patient.

Josh D.

My experience with this practice was great when I was a patient, extended hours and always easy to get an appointment.

The billing department manager makes it extremely difficult on patients anytime you ask for them to clarify items that were billed and getting in touch with her is impossible because she works about 3 hours a day.

Upon moving out of the area and requesting my medical records be sent to my new doctor office I first received a bill in the mail for $15.00 (and no records)

When I called the office, I asked for clarification and I got the sob story of oh we are a small business and we have to use our own paper and ink to print these sheets of paper out.

I am sorry but that is terrible customer service to charge patients for their own medical records especially when the practice has no advanced technology such as the capability of PDF or fax machine (which coincidentally can be done through the computer nowadays)